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Bug #7933

closed

webUI technique editor login failure

Added by remus dragomir about 8 years ago. Updated over 7 years ago.

Status:
Rejected
Priority:
N/A
Assignee:
-
Category:
Web - Technique editor
Target version:
Severity:
UX impact:
User visibility:
Effort required:
Priority:
Name check:
Fix check:
Regression:

Description

Hi all,

I cannot seem to open the technique editor in the webUI of rudder 3.2. It throws the following error (see attachment)
I installed rudder-server 3.2 using the instructions on the website and was never able to open the ncf technique builder.
I never changed the admin account credentials.

Please assist. Thank you.
Remus


Files

google_error1.png (37.2 KB) google_error1.png remus dragomir, 2016-02-16 14:04
Actions #1

Updated by Vincent MEMBRÉ about 8 years ago

Hello Remus! Thanks for reporting your issue!

On what system is Rudder installed ?

You should have better error messages in /var/log/apache2/error.log, can you paste them here ?

Actions #2

Updated by remus dragomir about 8 years ago

Hi Vincent,

It's on Redhat 6.7 - 64 bit.
My apache log files are under /var/log/httpd/ but they don't contain any relevant data, actually nothing from today.
There was only a SSL error on the policy server's hostname.

/var/log/httpd/ssl_error_log:[Tue Feb 23 04:20:03 2016] [warn] RSA server certificate CommonName (CN) `rudder-test-workstation' does NOT match server name!?

I suspect the error I get is either not logged by httpd, or not reported in the logs by the Rudder WebUI.
Please correct me if I'm wrong.

Thank you,
Remus

Actions #3

Updated by remus dragomir about 8 years ago

Well, actually, if rudder runs port 443, ignoring the timestamps (too early for any user interaction), then there are some errors in /var/log/httpd/error_log:

[Sun Feb 21 03:19:03 2016] [notice] Digest: generating secret for digest authentication ...
[Sun Feb 21 03:19:03 2016] [notice] Digest: done
[Sun Feb 21 03:19:03 2016] [notice] Apache/2.2.15 (Unix) DAV/2 mod_wsgi/3.4 Python/2.7.3 mod_ssl/2.2.15 OpenSSL/1.0.1e-fips configured -- resuming normal operations
[Mon Feb 22 03:19:02 2016] [notice] SIGHUP received. Attempting to restart
httpd: Could not reliably determine the server's fully qualified domain name, using 10.145.5.125 for ServerName
[Mon Feb 22 03:19:02 2016] [warn] default VirtualHost overlap on port 443, the first has precedence
[Mon Feb 22 03:19:02 2016] [notice] Digest: generating secret for digest authentication ...
[Mon Feb 22 03:19:02 2016] [notice] Digest: done
[Mon Feb 22 03:19:02 2016] [notice] Apache/2.2.15 (Unix) DAV/2 mod_wsgi/3.4 Python/2.7.3 mod_ssl/2.2.15 OpenSSL/1.0.1e-fips configured -- resuming normal operations
[Tue Feb 23 04:20:03 2016] [notice] SIGHUP received. Attempting to restart
httpd: Could not reliably determine the server's fully qualified domain name, using 10.145.5.125 for ServerName
[Tue Feb 23 04:20:03 2016] [warn] default VirtualHost overlap on port 443, the first has precedence
[Tue Feb 23 04:20:03 2016] [notice] Digest: generating secret for digest authentication ...
[Tue Feb 23 04:20:03 2016] [notice] Digest: done
[Tue Feb 23 04:20:03 2016] [notice] Apache/2.2.15 (Unix) DAV/2 mod_wsgi/3.4 Python/2.7.3 mod_ssl/2.2.15 OpenSSL/1.0.1e-fips configured -- resuming normal operations

Remus

Actions #4

Updated by Nicolas CHARLES about 8 years ago

Remus,

sometimes, on Redhat like system, the server doesn't properly get its name (it know itself only as "localhost"). Adding in the /etc/hosts a line with the server name for 127.0.0.1 (or external IP) makes it resolve itself

Actions #5

Updated by Alexis Mousset over 7 years ago

  • Category set to Technique editor - API
Actions #6

Updated by Benoît PECCATTE over 7 years ago

  • Tracker changed from Question to Bug
  • Project changed from 41 to Rudder
  • Category changed from Technique editor - API to Web - Technique editor
  • Target version set to 3.2.10
  • Reproduced set to No

Hello remus,
Sorry for the delay.
Doyou still have the issue ?

Actions #7

Updated by remus dragomir over 7 years ago

Hi,

I'm now able to login to the technique editor.

Thanks for the help,
Remus

Actions #8

Updated by Benoît PECCATTE over 7 years ago

  • Status changed from New to Rejected

Thank, closing.

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