<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
</head>
<body text="#000000" bgcolor="#FFFFFF">
<div class="moz-cite-prefix">Hello, <br>
<br>
This error is quite strange. It means that something goes badly
with the internal git and/or LDAP base, and that Rudder is not
able the find back the commitid where he should look for resources
information when generating policies. <br>
<br>
Did you do something unusual with git and / or LDAP server?<br>
<br>
What you can try:<br>
<br>
- 1/ if not already done, in the generation zone where you have
the error, click on "regenerate all policies"<br>
- 2/ if that does not work, please got to "setting -> general",
and toward the bottom click on "Reload techniques"<br>
<br>
If that does not help, we will look more carefully to understand
what was the cause of the problem. <br>
<br>
Cheers, <br>
<br>
On 28/11/2018 14:36, Waldo Delport wrote:<br>
</div>
<blockquote type="cite"
cite="mid:DB5PR05MB18930AB5EF43CF81BFAA3EAAE0D10@DB5PR05MB1893.eurprd05.prod.outlook.com">
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
<meta name="Generator" content="Microsoft Word 15 (filtered
medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]-->
<style><!--
/* Font Definitions */
@font-face
{font-family:Helvetica;
panose-1:2 11 6 4 2 2 2 2 2 4;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:"Calibri Light";
panose-1:2 15 3 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;
mso-fareast-language:EN-US;}
h4
{mso-style-priority:9;
mso-style-link:"Heading 4 Char";
mso-margin-top-alt:auto;
margin-right:0cm;
mso-margin-bottom-alt:auto;
margin-left:0cm;
font-size:12.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.Heading4Char
{mso-style-name:"Heading 4 Char";
mso-style-priority:9;
mso-style-link:"Heading 4";
font-family:"Calibri",sans-serif;
mso-fareast-language:EN-ZA;
font-weight:bold;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri",sans-serif;
mso-fareast-language:EN-US;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
<div class="WordSection1">
<p class="MsoNormal">Hi<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I am getting the following error on our
server:<o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:7.5pt;margin-right:0cm;margin-bottom:7.5pt;margin-left:0cm;text-align:center;background:white"
align="center">
<span
style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333;mso-fareast-language:EN-ZA">Policy</span><span
style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333;mso-fareast-language:EN-ZA">
update process was stopped due to an error:<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span
style="font-size:10.5pt;font-family:"Cambria
Math",serif;color:#333333;mso-fareast-language:EN-ZA">⇨</span><span
style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333;mso-fareast-language:EN-ZA">
Policy update error for process '60' at 2018-11-28 13:35:21
<br>
</span><span style="font-size:10.5pt;font-family:"Cambria
Math",serif;color:#333333;mso-fareast-language:EN-ZA">⇨</span><span
style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333;mso-fareast-language:EN-ZA">
Cannot write configuration node
<br>
</span><span style="font-size:10.5pt;font-family:"Cambria
Math",serif;color:#333333;mso-fareast-language:EN-ZA">⇨</span><span
style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333;mso-fareast-language:EN-ZA">
Missing tree 13489b8b3bf1d1e678777d5ca3507f3630727a60<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">/var/log/rudder/core/rudder-webapp.log<o:p></o:p></p>
<p class="MsoNormal">Nov 28 13:35:21 astrocyte-rudder-qa
rudder[policy.generation]: [ERROR] Error when updating policy,
reason was: Cannot write configuration node <- Missing tree
13489b8b3bf1d1e678777d5ca3507f3630727a60<o:p></o:p></p>
<p class="MsoNormal">Nov 28 13:35:21 astrocyte-rudder-qa
rudder[policy.generation]: [ERROR] Root exception was: Missing
tree 13489b8b3bf1d1e678777d5ca3507f3630727a60<o:p></o:p></p>
<p class="MsoNormal">Nov 28 13:35:21 astrocyte-rudder-qa
rudder[policy.generation]: [ERROR] Policy update error for
process '60' at 2018-11-28 13:35:21: Cannot write
configuration node<o:p></o:p></p>
<p class="MsoNormal">Nov 28 13:36:14 astrocyte-rudder-qa
rudder[explain_compliance.0f21ac31-2de0-4b04-95c3-1342e2f284e8]:
[WARN] Node '0f21ac31-2de0-4b04-95c3-1342e2f284e8' sent
reports for run at
'NoExpectedReport(2018-11-28T13:36:09.000Z,None)' (with no
configuration ID). No expected configuration matches these
reports.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Can someone please help with this. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<table class="MsoTableGrid"
style="width:616.4pt;border-collapse:collapse;border:none"
width="822" cellspacing="0" cellpadding="0" border="0">
<tbody>
<tr>
<td rowspan="5" style="border:none;border-right:solid
#323E4F 2.25pt;padding:0cm 5.4pt 0cm 5.4pt" valign="top">
<p class="MsoNormal"><img
style="width:3.1875in;height:1.2604in"
id="Picture_x0020_25"
src="cid:part1.0AFB577C.FA8A4B08@normation.com"
class="" width="306" height="121"><o:p></o:p></p>
</td>
<td colspan="3"
style="width:375.65pt;border:none;padding:0cm 5.4pt 0cm
5.4pt" width="501">
<p class="MsoNormal"><b><span
style="font-size:20.0pt;color:#323E4F">Waldo
Delport<o:p></o:p></span></b></p>
</td>
</tr>
<tr>
<td colspan="3"
style="width:375.65pt;border:none;padding:0cm 5.4pt 0cm
5.4pt" width="501">
<p class="MsoNormal"><b><span
style="font-size:14.0pt;color:#4E9C73">Group HOD:
Development<o:p></o:p></span></b></p>
</td>
</tr>
<tr>
<td colspan="3"
style="width:375.65pt;border:none;padding:0cm 5.4pt 0cm
5.4pt" width="501" valign="top">
<p class="MsoNormal"><span
style="font-family:"Calibri
Light",sans-serif"><o:p> </o:p></span></p>
</td>
</tr>
<tr style="height:19.7pt">
<td style="border:none;padding:0cm 5.4pt 0cm
5.4pt;height:19.7pt" valign="top">
<p class="MsoNormal"><img
style="width:.177in;height:.177in"
id="Picture_x0020_26"
src="cid:part2.AE6EA4D3.4F5E973E@normation.com"
alt="A close up of a logo

Description
generated with high confidence" class="" width="17"
height="17"><o:p></o:p></p>
</td>
<td style="width:123.1pt;padding:0cm 5.4pt 0cm
5.4pt;height:19.7pt" width="164" valign="top">
<p class="MsoNormal" style="text-align:justify"><span
style="color:#323E4F" lang="EN-US">+27 (0)12 111
7000
<o:p></o:p></span></p>
</td>
<td style="border:none;padding:0cm 0cm 0cm 0cm"
width="302">
<p class="MsoNormal"> </p>
</td>
</tr>
<tr style="height:18.65pt">
<td style="border:none;padding:0cm 5.4pt 0cm
5.4pt;height:18.65pt" valign="top">
<p class="MsoNormal"><img
style="width:.1979in;height:.1979in"
id="Picture_x0020_27"
src="cid:part3.3BEBAFCB.FF4AA3C0@normation.com"
class="" width="19" height="19"><o:p></o:p></p>
</td>
<td style="width:123.1pt;padding:0cm 5.4pt 0cm
5.4pt;height:18.65pt" width="164" valign="top">
<p class="MsoNormal" style="text-align:justify"><span
style="color:#323E4F" lang="EN-US">+27 (0)82 567
7220<o:p></o:p></span></p>
</td>
<td style="border:none;padding:0cm 0cm 0cm 0cm"
width="302">
<p class="MsoNormal"> </p>
</td>
</tr>
<tr style="height:22.45pt">
<td style="border:none;border-right:solid #323E4F
2.25pt;padding:0cm 5.4pt 0cm 5.4pt;height:22.45pt"
valign="top">
<p class="MsoNormal"><o:p> </o:p></p>
</td>
<td style="border:none;padding:0cm 5.4pt 0cm
5.4pt;height:22.45pt" valign="top">
<p class="MsoNormal"><img
style="width:.177in;height:.177in"
id="Picture_x0020_20"
src="cid:part4.25B40368.0AC7EE72@normation.com"
alt="A close up of a logo

Description
generated with high confidence" class="" width="17"
height="17"><o:p></o:p></p>
</td>
<td style="width:123.1pt;padding:0cm 5.4pt 0cm
5.4pt;height:22.45pt" width="164" valign="top">
<p class="MsoNormal" style="text-align:justify"><span
style="color:#323E4F"><a class="moz-txt-link-abbreviated" href="mailto:waldod@pqfgroup.co.za">waldod@pqfgroup.co.za</a></span><span
style="color:#323E4F" lang="EN-US"><o:p></o:p></span></p>
</td>
<td style="border:none;padding:0cm 0cm 0cm 0cm"
width="302">
<p class="MsoNormal"> </p>
</td>
</tr>
<tr style="height:64.85pt">
<td style="border:none;border-right:solid #323E4F
2.25pt;padding:0cm 5.4pt 0cm 5.4pt;height:64.85pt"
valign="top">
<p class="MsoNormal"><img
style="width:3.0729in;height:.8437in"
id="Picture_x0020_28"
src="cid:part5.C72C4A9C.3BFF35DB@normation.com"
class="" width="295" height="81"><o:p></o:p></p>
</td>
<td colspan="3"
style="width:375.65pt;border:none;padding:0cm 5.4pt 0cm
5.4pt;height:64.85pt" width="501" valign="top">
<p class="MsoNormal" style="text-align:justify"><span
style="font-size:8.0pt;color:#323E4F" lang="EN-US">This
message and any attachments and or links are
confidential and intended solely for the addressee.
If you have received this message in error, please
notify PQF Group Services (Pty) Ltd immediately,
e-mail </span><a href="mailto:info@pqfgroup.co.za"
moz-do-not-send="true"><span
style="font-size:8.0pt;color:#323E4F;mso-fareast-language:EN-ZA"
lang="EN-US">info@pqfgroup.co.za</span></a><span
style="font-size:8.0pt;color:#323E4F" lang="EN-US">
. Any unauthorized use; alteration or dissemination
of the contents of this email is strictly
prohibited. In no event will PQF Group Services
(Pty) Ltd or the sender be liable in any manner
whatsoever to any person for any loss or any direct,
indirect, special or consequential damages arising
from use of this email or any linked website,
including, without limitation, from any lost
profits, business interruption, loss of programs or
other data that may be stored on any information
handling system or otherwise from any assurance that
this email is virus free even if PQF Group Services
(Pty) Ltd is expressly advised of the possibility of
such damages.</span><span style="color:#323E4F"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<br>
<fieldset class="mimeAttachmentHeader"></fieldset>
<pre class="moz-quote-pre" wrap="">
_______________________________________________
rudder-users mailing list
FAQ: <a class="moz-txt-link-freetext" href="https://faq.rudder.io/">https://faq.rudder.io/</a>
Bug Tracker: <a class="moz-txt-link-freetext" href="https://issues.rudder.io/">https://issues.rudder.io/</a>
<a class="moz-txt-link-abbreviated" href="mailto:rudder-users@lists.rudder-project.org">rudder-users@lists.rudder-project.org</a>
<a class="moz-txt-link-freetext" href="https://www.rudder-project.org/mailman/listinfo/rudder-users">https://www.rudder-project.org/mailman/listinfo/rudder-users</a>
</pre>
</blockquote>
<br>
<br>
<div class="moz-signature">-- <br>
<meta content="text/html; charset=UTF-8" http-equiv="Content-Type">
<style type="text/css"><!--
a.redlink:link { color: #1782E6; text-decoration: none; }
a.redlink:visited { color: #1782E6; text-decoration: none; }
.sig { font-family: 'Century Gothic', CenturyGothic, AppleGothic, sans-serif; font-size: small; }
.sigsmall { font-family: 'Century Gothic', CenturyGothic, AppleGothic, sans-serif; font-size: x-small; }
--></style>
<br>
<br>
<table width="380" cellspacing="2" cellpadding="0" border="0">
<tbody>
<tr>
<td colspan="2">
<hr></td>
</tr>
<tr>
<td colspan="2"><b><img alt=""
src="cid:part7.1055A72C.0E7D2F3E@normation.com"
width="50" hspace="10" height="50" align="left"> <span
class="sig">François ARMAND</span></b><br>
<span class="sig"><i>Co-founder & CTO</i></span><br>
<span class="sig"><a class="redlink"
href="http://www.normation.com">Normation</a></span> </td>
</tr>
<tr>
<td colspan="2">
<hr></td>
</tr>
<tr>
<td colspan="2"><span class="sigsmall"><b>87 rue de Turbigo,
75003 Paris, France</b></span></td>
</tr>
<tr>
<td><span class="sigsmall">Telephone:</span></td>
<td><span class="sigsmall">+33 (0)1 83 62 99 23</span></td>
</tr>
<tr>
<td><span class="sigsmall">Mobile:</span></td>
<td><span class="sigsmall">+33 (0)6 63 37 60 55</span></td>
</tr>
<tr>
<td colspan="2">
<hr></td>
</tr>
</tbody>
</table>
</div>
</body>
</html>