<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:Helvetica;
panose-1:2 11 6 4 2 2 2 2 2 4;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:"Calibri Light";
panose-1:2 15 3 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;
mso-fareast-language:EN-US;}
h4
{mso-style-priority:9;
mso-style-link:"Heading 4 Char";
mso-margin-top-alt:auto;
margin-right:0cm;
mso-margin-bottom-alt:auto;
margin-left:0cm;
font-size:12.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.Heading4Char
{mso-style-name:"Heading 4 Char";
mso-style-priority:9;
mso-style-link:"Heading 4";
font-family:"Calibri",sans-serif;
mso-fareast-language:EN-ZA;
font-weight:bold;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri",sans-serif;
mso-fareast-language:EN-US;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-ZA" link="#0563C1" vlink="#954F72">
<div class="WordSection1">
<p class="MsoNormal">Hi<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I am getting the following error on our server:<o:p></o:p></p>
<p class="MsoNormal" align="center" style="mso-margin-top-alt:7.5pt;margin-right:0cm;margin-bottom:7.5pt;margin-left:0cm;text-align:center;background:white">
<span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333;mso-fareast-language:EN-ZA">Policy</span><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333;mso-fareast-language:EN-ZA"> update process was stopped due to an
error:<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:"Cambria Math",serif;color:#333333;mso-fareast-language:EN-ZA">⇨</span><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333;mso-fareast-language:EN-ZA">
Policy update error for process '60' at 2018-11-28 13:35:21 <br>
</span><span style="font-size:10.5pt;font-family:"Cambria Math",serif;color:#333333;mso-fareast-language:EN-ZA">⇨</span><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333;mso-fareast-language:EN-ZA"> Cannot write configuration node
<br>
</span><span style="font-size:10.5pt;font-family:"Cambria Math",serif;color:#333333;mso-fareast-language:EN-ZA">⇨</span><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333;mso-fareast-language:EN-ZA"> Missing tree 13489b8b3bf1d1e678777d5ca3507f3630727a60<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">/var/log/rudder/core/rudder-webapp.log<o:p></o:p></p>
<p class="MsoNormal">Nov 28 13:35:21 astrocyte-rudder-qa rudder[policy.generation]: [ERROR] Error when updating policy, reason was: Cannot write configuration node <- Missing tree 13489b8b3bf1d1e678777d5ca3507f3630727a60<o:p></o:p></p>
<p class="MsoNormal">Nov 28 13:35:21 astrocyte-rudder-qa rudder[policy.generation]: [ERROR] Root exception was: Missing tree 13489b8b3bf1d1e678777d5ca3507f3630727a60<o:p></o:p></p>
<p class="MsoNormal">Nov 28 13:35:21 astrocyte-rudder-qa rudder[policy.generation]: [ERROR] Policy update error for process '60' at 2018-11-28 13:35:21: Cannot write configuration node<o:p></o:p></p>
<p class="MsoNormal">Nov 28 13:36:14 astrocyte-rudder-qa rudder[explain_compliance.0f21ac31-2de0-4b04-95c3-1342e2f284e8]: [WARN] Node '0f21ac31-2de0-4b04-95c3-1342e2f284e8' sent reports for run at 'NoExpectedReport(2018-11-28T13:36:09.000Z,None)' (with no
configuration ID). No expected configuration matches these reports.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Can someone please help with this. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<table class="MsoTableGrid" border="0" cellspacing="0" cellpadding="0" width="822" style="width:616.4pt;border-collapse:collapse;border:none">
<tbody>
<tr>
<td rowspan="5" valign="top" style="border:none;border-right:solid #323E4F 2.25pt;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><img width="306" height="121" style="width:3.1875in;height:1.2604in" id="Picture_x0020_25" src="cid:image006.jpg@01D48730.2970B820"><o:p></o:p></p>
</td>
<td width="501" colspan="3" style="width:375.65pt;border:none;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><b><span style="font-size:20.0pt;color:#323E4F">Waldo Delport<o:p></o:p></span></b></p>
</td>
</tr>
<tr>
<td width="501" colspan="3" style="width:375.65pt;border:none;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><b><span style="font-size:14.0pt;color:#4E9C73">Group HOD: Development<o:p></o:p></span></b></p>
</td>
</tr>
<tr>
<td width="501" colspan="3" valign="top" style="width:375.65pt;border:none;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
</td>
</tr>
<tr style="height:19.7pt">
<td valign="top" style="border:none;padding:0cm 5.4pt 0cm 5.4pt;height:19.7pt">
<p class="MsoNormal"><img width="17" height="17" style="width:.177in;height:.177in" id="Picture_x0020_26" src="cid:image007.png@01D48730.2970B820" alt="A close up of a logo
Description generated with high confidence"><o:p></o:p></p>
</td>
<td width="164" valign="top" style="width:123.1pt;padding:0cm 5.4pt 0cm 5.4pt;height:19.7pt">
<p class="MsoNormal" style="text-align:justify"><span lang="EN-US" style="color:#323E4F">+27 (0)12 111 7000
<o:p></o:p></span></p>
</td>
<td style="border:none;padding:0cm 0cm 0cm 0cm" width="302">
<p class="MsoNormal"> </p>
</td>
</tr>
<tr style="height:18.65pt">
<td valign="top" style="border:none;padding:0cm 5.4pt 0cm 5.4pt;height:18.65pt">
<p class="MsoNormal"><img width="19" height="19" style="width:.1979in;height:.1979in" id="Picture_x0020_27" src="cid:image008.png@01D48730.2970B820"><o:p></o:p></p>
</td>
<td width="164" valign="top" style="width:123.1pt;padding:0cm 5.4pt 0cm 5.4pt;height:18.65pt">
<p class="MsoNormal" style="text-align:justify"><span lang="EN-US" style="color:#323E4F">+27 (0)82 567 7220<o:p></o:p></span></p>
</td>
<td style="border:none;padding:0cm 0cm 0cm 0cm" width="302">
<p class="MsoNormal"> </p>
</td>
</tr>
<tr style="height:22.45pt">
<td valign="top" style="border:none;border-right:solid #323E4F 2.25pt;padding:0cm 5.4pt 0cm 5.4pt;height:22.45pt">
<p class="MsoNormal"><o:p> </o:p></p>
</td>
<td valign="top" style="border:none;padding:0cm 5.4pt 0cm 5.4pt;height:22.45pt">
<p class="MsoNormal"><img width="17" height="17" style="width:.177in;height:.177in" id="Picture_x0020_20" src="cid:image009.png@01D48730.2970B820" alt="A close up of a logo
Description generated with high confidence"><o:p></o:p></p>
</td>
<td width="164" valign="top" style="width:123.1pt;padding:0cm 5.4pt 0cm 5.4pt;height:22.45pt">
<p class="MsoNormal" style="text-align:justify"><span style="color:#323E4F">waldod@pqfgroup.co.za</span><span lang="EN-US" style="color:#323E4F"><o:p></o:p></span></p>
</td>
<td style="border:none;padding:0cm 0cm 0cm 0cm" width="302">
<p class="MsoNormal"> </p>
</td>
</tr>
<tr style="height:64.85pt">
<td valign="top" style="border:none;border-right:solid #323E4F 2.25pt;padding:0cm 5.4pt 0cm 5.4pt;height:64.85pt">
<p class="MsoNormal"><img width="295" height="81" style="width:3.0729in;height:.8437in" id="Picture_x0020_28" src="cid:image010.jpg@01D48730.2970B820"><o:p></o:p></p>
</td>
<td width="501" colspan="3" valign="top" style="width:375.65pt;border:none;padding:0cm 5.4pt 0cm 5.4pt;height:64.85pt">
<p class="MsoNormal" style="text-align:justify"><span lang="EN-US" style="font-size:8.0pt;color:#323E4F">This message and any attachments and or links are confidential and intended solely for the addressee. If you have received this message in error, please
notify PQF Group Services (Pty) Ltd immediately, e-mail </span><a href="mailto:info@pqfgroup.co.za"><span lang="EN-US" style="font-size:8.0pt;color:#323E4F;mso-fareast-language:EN-ZA">info@pqfgroup.co.za</span></a><span lang="EN-US" style="font-size:8.0pt;color:#323E4F">
. Any unauthorized use; alteration or dissemination of the contents of this email is strictly prohibited. In no event will PQF Group Services (Pty) Ltd or the sender be liable in any manner whatsoever to any person for any loss or any direct, indirect, special
or consequential damages arising from use of this email or any linked website, including, without limitation, from any lost profits, business interruption, loss of programs or other data that may be stored on any information handling system or otherwise from
any assurance that this email is virus free even if PQF Group Services (Pty) Ltd is expressly advised of the possibility of such damages.</span><span style="color:#323E4F"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</body>
</html>