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    <div class="moz-cite-prefix">Al,<br>
      <br>
      We just found a typo in the version you downloaded - introduced in
      #7975 (ticket is <a class="moz-txt-link-freetext" href="http://www.rudder-project.org/redmine/issues/8033">http://www.rudder-project.org/redmine/issues/8033</a>
      )<br>
      Sorry for the inconvenience, we'll fix this asap :(<br>
      <br>
      Nicolas<br>
      <br>
      Le 03/03/2016 17:29, Nicolas Charles a écrit :<br>
    </div>
    <blockquote cite="mid:56D8666C.2060508@normation.com" type="cite">
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      <div class="moz-cite-prefix">Al,<br>
        <br>
        /opt/rudder/share is the source for techniques, updated by the
        packages<br>
        /var/rudder/configuration-repository is the git repository, used
        by Rudder<br>
        <br>
        When you update Rudder, only the /opt/rudder/share is update,
        not the /var/rudder/configuration-repository (except for the
        system techniques). The rational is to avoid deleting any change
        the user may have done in its technique<br>
        <br>
        If you have a red cross, then yuo have an issue - and we must
        discover why.<br>
        If you click on the red cross, it will tell you there were an
        error during policy update, and if you click on "Details", then
        "Show technical details" you'll have more information<br>
        <br>
        <br>
        <img src="cid:part1.00070504.03000004@normation.com" alt=""><br>
        <br>
        <img src="cid:part2.03030409.05080005@normation.com" alt=""><br>
        <br>
        <br>
        The text that will show in the technical display should tell
        what is not correct<br>
        <br>
        Nicolas<br>
        <br>
        Le 03/03/2016 17:16, Al Joslin a écrit :<br>
      </div>
      <blockquote
        cite="mid:56338929-1513-4FF6-BCD8-5B6A7B959139@gmail.com"
        type="cite">
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        not to worry, it’s all in a days work for ‘why is everything so
        hard?’ man!
        <div class=""><br class="">
        </div>
        <div class="">:)</div>
        <div class=""><br class="">
        </div>
        <div class="">I pulled the raw from a different place - <a
            moz-do-not-send="true" class="moz-txt-link-freetext"
href="http://www.rudder-project.org/redmine/projects/rudder/repository/rudder-techniques/revisions/ea8dd328300427beacc91cc4d9ee84b27a642d5a/entry/techniques/systemSettings/process/servicesManagement/3.0/servicesManagement.st"><a class="moz-txt-link-freetext" href="http://www.rudder-project.org/redmine/projects/rudder/repository/rudder-techniques/revisions/ea8dd328300427beacc91cc4d9ee84b27a642d5a/entry/techniques/systemSettings/process/servicesManagement/3.0/servicesManagement.st">http://www.rudder-project.org/redmine/projects/rudder/repository/rudder-techniques/revisions/ea8dd328300427beacc91cc4d9ee84b27a642d5a/entry/techniques/systemSettings/process/servicesManagement/3.0/servicesManagement.st</a></a></div>
        <div class=""><br class="">
        </div>
        <div class="">diff says they are identical — so it must have
          been about how I installed it</div>
        <div class=""><br class="">
        </div>
        <div class="">I had copied it into the two places I found the
          original — in /opt/rudder/… and /var/rudder/…  the /var/ copy
          was under git control, so I added it and committed the change.</div>
        <div class=""><br class="">
        </div>
        <div class="">what is the better way?  why are there two
          locations, is one of them for DIST originals?</div>
        <div class=""><br class="">
        </div>
        <div class="">I don’t have a Policy Server tab, but I find
          "Update Techniques now" at the bottom of Admin->Settings —
          the blurb mentions the /var/… location as it’s source...</div>
        <div class=""><br class="">
        </div>
        <div class=""> I had a red x not a green check - so generation
          was not successful</div>
        <div class=""><br class="">
        </div>
        <div class="">Once you clarify where I should place the file I
          will try again </div>
        <div class=""><br class="">
        </div>
        <div class="">thanks!</div>
        <div class=""><br class="">
        </div>
        <div class="">al;</div>
        <div class=""><br class="">
        </div>
        <div class=""><span class="Apple-tab-span" style="white-space:pre">   </span>p.s.

          I would a Networking->Port Management technique — is one on
          the horizon?  Or should I have a go at it?</div>
        <div class=""><br class="">
        </div>
        <div class="">
          <div>
            <blockquote type="cite" class="">
              <div class="">On Mar 3, 2016, at 3:50 AM, Nicolas Charles
                <<a moz-do-not-send="true"
                  href="mailto:nicolas.charles@normation.com" class="">nicolas.charles@normation.com</a>>

                wrote:</div>
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                  <div class="moz-cite-prefix">Hello Al,<br class="">
                    <br class="">
                    I'm sorry you had such a bad experience. <br
                      class="">
                    Did you copy the content of the file, or the html
                    content of the page (it looks like a dumb question,
                    but I've already wget in the past the pages, and got
                    caught by html in my code:))<br class="">
                    Raw version can be found here:<br class="">
                    <a moz-do-not-send="true"
                      class="moz-txt-link-freetext"
href="https://raw.githubusercontent.com/amousset/rudder-techniques/ea8dd328300427beacc91cc4d9ee84b27a642d5a/techniques/systemSettings/process/servicesManagement/3.0/servicesManagement.st">https://raw.githubusercontent.com/amousset/rudder-techniques/ea8dd328300427beacc91cc4d9ee84b27a642d5a/techniques/systemSettings/process/servicesManagement/3.0/servicesManagement.st</a><br
                      class="">
                    <br class="">
                    And you were missing the last step of the technique
                    update, which is (stated from doc):<br class="">
                    "go to the <em class="">Rudder</em> web interface,
                    to the Administration tab, Policy Server tab, and
                    click on "Reload <em class="">Techniques</em>". It
                    will reload the <em class="">Technique</em> library
                    and trigger a full redeployment on nodes."<br
                      class="">
                    Otherwise, Rudder may not see that there is a
                    change.<br class="">
                    <br class="">
                    However, I don't understand why compliance wheel was
                    spinning. Was the generation successfully ?
                    (Successful generation is a green tick on the top
                    right hand side corner, failed on is a red cross)<br
                      class="">
                    <br class="">
                    Nicolas<br class="">
                    <br class="">
                    Le 02/03/2016 23:30, Al Joslin a écrit :<br class="">
                  </div>
                  <blockquote
                    cite="mid:F631F4F2-C95B-45ED-AB08-42E3A234A81D@gmail.com"
                    type="cite" class="">
                    <meta http-equiv="Content-Type" content="text/html;
                      charset=windows-1252" class="">
                    I’ve restored the serve to a prior snapshot
                    <div class=""><br class="">
                    </div>
                    <div class="">I had to run rudder agent reinit to
                      get the nodes to show up and be accepted again</div>
                    <div class=""><br class="">
                    </div>
                    <div class="">I am back to where I was before the
                      wind blew </div>
                    <div class=""><br class="">
                    </div>
                    <div class="">Awaiting suggestions</div>
                    <div class=""><br class="">
                    </div>
                    <div class="">Al;</div>
                    <div class=""><br class="">
                    </div>
                    <div class=""><br class="">
                    </div>
                    <div class=""><br class="">
                    </div>
                    <div class=""><br class="">
                      <div class="">
                        <blockquote type="cite" class="">
                          <div class="">On Mar 2, 2016, at 12:23 PM, Al
                            Joslin <<a moz-do-not-send="true"
                              class="moz-txt-link-abbreviated"
                              href="mailto:allen.joslin@gmail.com">allen.joslin@gmail.com</a>>


                            wrote:</div>
                          <br class="Apple-interchange-newline">
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                            <div style="word-wrap: break-word;
                              -webkit-nbsp-mode: space;
                              -webkit-line-break: after-white-space;"
                              class="">
                              <div class="">I threw caution to the wind
                                and installed the revised <a
                                  moz-do-not-send="true"
                                  href="http://servicesmanagement.st/"
                                  class="">servicesManagement.st</a></div>
                              <div class=""><br class="">
                              </div>
                              <div class=""><span class="Apple-tab-span" style="white-space:pre">     </span>I
                                copied it from:</div>
                              <div class=""><span class="Apple-tab-span" style="white-space:pre">             </span><a
                                  moz-do-not-send="true"
                                  class="moz-txt-link-freetext"
href="http://www.rudder-project.org/redmine/projects/rudder/repository/rudder-techniques/revisions/ea8dd328300427beacc91cc4d9ee84b27a642d5a/entry/techniques/systemSettings/process/servicesManagement/3.0/servicesManagement.st"><a class="moz-txt-link-freetext" href="http://www.rudder-project.org/redmine/projects/rudder/repository/rudder-techniques/revisions/ea8dd328300427beacc91cc4d9ee84b27a642d5a/entry/techniques/systemSettings/process/servicesManagement/3.0/servicesManagement.st">http://www.rudder-project.org/redmine/projects/rudder/repository/rudder-techniques/revisions/ea8dd328300427beacc91cc4d9ee84b27a642d5a/entry/techniques/systemSettings/process/servicesManagement/3.0/servicesManagement.st</a></a></div>
                              <div class=""><span class="Apple-tab-span" style="white-space:pre">     </span>Into:</div>
                              <div class=""><span class="Apple-tab-span" style="white-space:pre">             </span>/opt/rudder/share/techniques/systemSettings/process/servicesManagement/3.0/<a
                                  moz-do-not-send="true"
                                  href="http://servicesmanagement.st/"
                                  class="">servicesManagement.st</a></div>
                              <div class=""><span class="Apple-tab-span" style="white-space:pre">             </span>/var/rudder/configuration-repository/techniques/systemSettings/process/servicesManagement/3.0/<a
                                  moz-do-not-send="true"
                                  href="http://servicesmanagement.st/"
                                  class="">servicesManagement.st</a></div>
                              <div class=""><span class="Apple-tab-span" style="white-space:pre">     </span>(committing


                                the change to git [from within the 3.0
                                folder] in the latter case)</div>
                              <div class=""><br class="">
                              </div>
                              <div class="">Rudder didn’t see that as a
                                change so nothing was applied</div>
                              <div class=""><br class="">
                              </div>
                              <div class="">The only way I know how to
                                cause the rules to be applied is to
                                change something, so I modified the
                                lessThan&greaterThan instance values
                                in the existing servicesManagement
                                directive instance</div>
                              <div class=""><br class="">
                              </div>
                              <div class="">The rules were then applied
                                but the error was still there, so I
                                figured that I would have to rebuild the
                                directive to pick up the changes</div>
                              <div class=""><br class="">
                              </div>
                              <div class="">So I deleted and rebuilt my
                                directive instance, which caused the
                                Rules to be applied as soon as the
                                deletion was applied</div>
                              <div class=""><span class="Apple-tab-span" style="white-space:pre">     </span>-
                                I guess I should have disabled them to
                                make changes?</div>
                              <div class=""><br class="">
                              </div>
                              <div class="">Then I re-added the new
                                instance of the serviceManagement
                                directive to the rules - in their
                                settings panes</div>
                              <div class=""><br class="">
                              </div>
                              <div class="">But the [updated] directive
                                (with the same name as the old one)
                                wouldn't show up in the compliance view,
                                even when I deleted all teh directives,
                                saved and then re-added and saved…</div>
                              <div class=""><br class="">
                              </div>
                              <div class="">So I rebuilt the Rule (again
                                with the same name as the old one) — and
                                then none of the directives would show
                                up in compliance - even after 5mins of
                                the wheel spinning around</div>
                              <div class=""><br class="">
                              </div>
                              <div class="">So I restarted rudder - no
                                effect: the compliance wheel is still
                                spinning on the rebuilt rule and no
                                directives are showing up in the lists
                                below</div>
                              <div class=""><br class="">
                              </div>
                              <div class="">So I rebooted the rudder
                                machine - no effect: the compliance
                                wheel is still spinning on the rebuilt
                                rule and no directives are showing up in
                                the lists below</div>
                              <div class=""><br class="">
                              </div>
                              <div class="">OK, so I’m kinda wishing I’d
                                waited for the release…</div>
                              <div class=""><br class="">
                              </div>
                              <div class="">Suggestions?  Options?</div>
                              <div class=""><br class="">
                              </div>
                              <div class="">thanks</div>
                              <div class="">al;</div>
                              <div class=""><br class="">
                              </div>
                              <div class=""><br class="">
                              </div>
                              <div class=""><br class="">
                              </div>
                              <br class="">
                              <div class="">
                                <blockquote type="cite" class="">
                                  <div class="">On Mar 2, 2016, at 11:04
                                    AM, Nicolas Charles <<a
                                      moz-do-not-send="true"
                                      class="moz-txt-link-abbreviated"
                                      href="mailto:nicolas.charles@normation.com"><a class="moz-txt-link-abbreviated" href="mailto:nicolas.charles@normation.com">nicolas.charles@normation.com</a></a>>


                                    wrote:</div>
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                                      <div class="moz-cite-prefix">Ha -
                                        it seems a lot like this issue,
                                        that has been solved last week :
                                        <a moz-do-not-send="true"
                                          class="moz-txt-link-freetext"
href="http://www.rudder-project.org/redmine/issues/7975">http://www.rudder-project.org/redmine/issues/7975</a><br
                                          class="">
                                        Basically, here, you are missing
                                        some reports on the Technique,
                                        hence the errors in reports.<br
                                          class="">
                                        You can either wait for the
                                        release, upgrade Rudder (and
                                        don't forget to upgrade your
                                        techniques : <a
                                          moz-do-not-send="true"
                                          class="moz-txt-link-freetext"
href="http://www.rudder-project.org/rudder-doc-3.1/rudder-doc.html#_technique_upgrade"><a class="moz-txt-link-freetext" href="http://www.rudder-project.org/rudder-doc-3.1/rudder-doc.html#_technique_upgrade">http://www.rudder-project.org/rudder-doc-3.1/rudder-doc.html#_technique_upgrade</a></a>
                                        ), or apply the fix directly on
                                        your technique<br class="">
                                        <br class="">
                                        Nicolas<br class="">
                                        <br class="">
                                        <br class="">
                                        Le 02/03/2016 16:55, Al Joslin a
                                        écrit :<br class="">
                                      </div>
                                      <blockquote
                                        cite="mid:6A902B0E-3679-4C84-A71F-B4DA39BC0404@gmail.com"
                                        type="cite" class="">
                                        <meta http-equiv="Content-Type"
                                          content="text/html;
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                                        enclosed - more screenshots 
                                        <div class=""><br class="">
                                        </div>
                                        <div class="">no, not much -
                                          it’s claiming failure on the
                                          service starting parameters —
                                          which could only be a little
                                          more simple (don’t change) but
                                          then that would obviate the
                                          need for this directive...</div>
                                        <div class=""><br class="">
                                        </div>
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                                            id="cid:part1.04090200.05000403@normation.com"
                                            class=""><Mail
                                            Attachment.png></span></div>
                                        <div class=""><br class="">
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                                            id="cid:part2.06070207.04020905@normation.com"
                                            class=""><Mail
                                            Attachment.png></span><br
                                            class="">
                                          <div class="">
                                            <blockquote type="cite"
                                              class="">
                                              <div class="">On Mar 2,
                                                2016, at 10:35 AM,
                                                Nicolas Charles <<a
                                                  moz-do-not-send="true"
class="moz-txt-link-abbreviated"
                                                  href="mailto:nicolas.charles@normation.com"><a class="moz-txt-link-abbreviated" href="mailto:nicolas.charles@normation.com">nicolas.charles@normation.com</a></a>>



                                                wrote:</div>
                                              <br
                                                class="Apple-interchange-newline">
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http-equiv="Content-Type" class="">
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                                                  class="">
                                                  <div
                                                    class="moz-cite-prefix">Hello


                                                    Al,<br class="">
                                                    <br class="">
                                                    I've looked at the
                                                    log, and they indeed
                                                    don't exhibit
                                                    errors. But from
                                                    what I understand on
                                                    your screenshot, you
                                                    have only a couple
                                                    of percent of unknow
                                                    reports - so the
                                                    error may lies
                                                    somewhere else<br
                                                      class="">
                                                    <br class="">
                                                    On the Configuration
                                                    Policy /  Rule page,
                                                    you'll have the list
                                                    of rules + their
                                                    compliance. If you
                                                    click on it, you'll
                                                    see the detail by
                                                    Directive and by
                                                    Node, and you can
                                                    drill down to
                                                    pinpoint where the
                                                    error is.<br
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                                                    Does it help?<br
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                                                    Nicolas<br class="">
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                                                    Le 29/02/2016 16:01,
                                                    Al Joslin a écrit :<br
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                                                    <pre class="" wrap="">Hello All,

        I must be missing something here….

        I’ve constructed a Rudder rule to install the Zabbix-Agent — everything works ok until it gets to the part where I ask it to ensure that the service is running and will restart on boot

        The log on the target machine shows no errors and yet the dashboard says 100% failure…  

What is going on?

Al;

attachments: service config & log from target machine


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                                                  <pre class="moz-signature" cols="72">-- 
Nicolas CHARLES</pre>
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                                      <pre class="moz-signature" cols="72">-- 
Nicolas CHARLES</pre>
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                  <pre class="moz-signature" cols="72">-- 
Nicolas CHARLES</pre>
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      <pre class="moz-signature" cols="72">-- 
Nicolas CHARLES</pre>
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    <pre class="moz-signature" cols="72">-- 
Nicolas CHARLES</pre>
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