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<div class="moz-cite-prefix">On 27/05/2014 11:41, Benoit wrote:<br>
</div>
<blockquote
cite="mid:CAOKNA1vCm65=7Z+Tco4rtJ3vAfyH4E_97_EGFj7Arwd_sf2oFQ@mail.gmail.com"
type="cite">
<pre wrap="">Hi,
I have added a node in rudder yesterday and I accept it. All is OK. I
wait 20 minutes and my policies deploy appear 100% ok.
Today I come back to rudder app and my node appear as no report. I
have no modify IP or configuration during night. I try do deploy force
cf-agent in the node with cf-agent -K and I obtain this message:
2014-05-27T11:28:36+0200 notice: R:
*********************************************************************************
* rudder-agent could not get an updated configuration from the policy
server. *
* This can be caused by a network issue, an unavailable server, or if
this *
* node was deleted from the Rudder root server.
*
* Any existing configuration policy will continue to be applied
without change. *
*********************************************************************************
I have a similary problem with 2 other nodes. At each time I delete
node in Rudder and re-bootstrap my node: it works problem during few
hours, but problem re-appears later.
Where is the problème.
Best regards,
Benoit
</pre>
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<br>
Hi Benoit,<br>
<br>
Sorry for your problem. Deleting the node in Rudder to reboostrap it
should not be done.<br>
<br>
There are numerous causes for this very issue, so we created a FAQ
entry for this:<br>
<a class="moz-txt-link-freetext" href="https://www.rudder-project.org/site/documentation/faq/some-reports-are-in-no-answer-for-a-node/">https://www.rudder-project.org/site/documentation/faq/some-reports-are-in-no-answer-for-a-node/</a><br>
<br>
Usually, it's a DNS issue. Since bootstraping works and then it
fails, i suppose this is a resolution problem on client side; could
you see if unticking the "<span style="float:left">Use reverse DNS
lookups on nodes to reinforce authentication to policy server" </span><br>
on the Adminsitration/Settings page in the Web Interface solves the
issue ?<br>
<br>
Regards,<br>
Nicolas<br>
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