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<div class="moz-cite-prefix">Hello Ray,<br>
<br>
Welcome in our community and thank you for asking your question on
the mailing list.<br>
<br>
I saw your questions on Serverfault, and tried providing an answer
to your problem but I haven't succeeded in reproducing it.<br>
<br>
The error you have about missing fusion tools means that <i>curl</i>
was not correctly installed on those nodes, though we appreciate
that the error message was not clear nor easy to debug. We will
fix this very soon (I opened the issue here :
<a class="moz-txt-link-freetext" href="http://www.rudder-project.org/redmine/issues/4021">http://www.rudder-project.org/redmine/issues/4021</a>)<br>
<br>
If curl is missing, the agent should abort before trying to send
an inventory so it seems that your <i>curl</i> is correctly
installed. Thus, this node may have problem when using <i>yum</i>
to check <i>curl</i> installation.<br>
<br>
So here's my idea to debug your problem:<br>
<ul>
<li>Go on one of your nodes that does not behave as expected<br>
</li>
<li>Ensure that <i>curl</i> is correctly installed using <u><i>yum</i></u>
(maybe <i>yum</i> is missing on your node ? can't connect to
repositories ?)</li>
<li>Once this is done, try to force an inventory submission
using : <b>sudo /var/rudder/cfengine-community/bin/cf-agent
-KI -Dforce_inventory</b> (see <a
class="moz-txt-link-freetext"
href="http://www.rudder-project.org/rudder-doc-2.7/rudder-doc.html#_rudder_agent_workflow">http://www.rudder-project.org/rudder-doc-2.7/rudder-doc.html#_rudder_agent_workflow</a>
for more details about agent)</li>
</ul>
If there is still some issue with the inventory, you can run <b>/var/rudder/cfengine-community/bin/cf-agent
-KIv -bdoInventory -Dforce_inventory</b> to get debug logs about
the inventory process. (this is very verbose, so you can output it
in a file). If so, can you share the result of this command with
us ? ( There may be sensitive information in the output, you send
it to me privatly and/or anonymize datas within)<br>
<br>
Other ideas: <br>
<ul>
<li>Rudder refuse inventories from coming from unauthorized
networks, so check that your node belong to the authorized
networks (see <b>Administration -> policy server</b> in
the webapp to check the networks)</li>
<li>Server and nodes needs to have a working DNS environment to
be able to contact each other using their hostname. Ensure
that both of them can resolve each other hostname</li>
</ul>
<br>
If there is still a problem don't hesitate to join us on IRC or
reply to this message.<br>
<br>
FYI I've asked our marketing guy to check why your message had not
been received: we checked that contact form is working, can you
help share what you used to contact us, please.<br>
<br>
Le 08/10/2013 13:34, Liles, Ray a écrit :<br>
</div>
<blockquote
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<div class="WordSection1">
<p class="MsoNormal">Hi,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I am the Engineering Manager for our
Engineering Design sites worldwide. We use RHEL5.x and<o:p></o:p></p>
<p class="MsoNormal">are very interested in using your Rudder
application.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have installed rudder 2.7.4 on a Debian 7
system and deployed 2.7.2 rudder-agents to the RHEL5.x nodes.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We have 60 nodes (test mode) reporting, but
only 94% will complete the inventory process. I am seeing<o:p></o:p></p>
<p class="MsoNormal">errors on the nodes such as:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">Oct
7 06:50:39 rtplin14 rudder[12304]: R:
@@Common@@result_error@@hasPolicyServer-root@@common-root@@00@@Update@@None@@${g.execRun}##${g.uuid}@#Cannot
update node's policy or dependencies<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">Oct
7 06:50:40 rtplin14 rudder[12307]: R:
@@Common@@log_info@@hasPolicyServer-root@@common-root@@00@@common@@StartRun@@2013-10-07
06:50:39-04:00##c1ae45d6-549f-44b4-a627-9057fb2894e5@#Start
execution<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">Oct
7 06:50:40 rtplin14 rudder[12307]: R:
@@Common@@result_error@@hasPolicyServer-root@@common-root@@00@@Update@@None@@2013-10-07
06:50:39-04:00##c1ae45d6-549f-44b4-a627-9057fb2894e5@#Cannot
update node's policy or dependencies<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">Oct
7 06:50:40 rtplin14 rudder[12307]: R:
@@Common@@result_success@@hasPolicyServer-root@@common-root@@00@@Security
parameters@@None@@2013-10-07
06:50:39-04:00##c1ae45d6-549f-44b4-a627-9057fb2894e5@#The
internal environment security is acceptable<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">Oct
7 06:50:40 rtplin14 rudder[12307]: R:
@@Common@@result_success@@&TRACKINGKEY&@@Process
checking@@None@@2013-10-07
06:50:39-04:00##c1ae45d6-549f-44b4-a627-9057fb2894e5@#There
is an acceptable number of cf-execd processes (between 0 and
2) and cf-agent processes (between 0 and 5)<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">Oct
7 06:50:40 rtplin14 rudder[12307]: R:
@@Common@@result_success@@hasPolicyServer-root@@common-root@@00@@CRON
Daemon@@None@@2013-10-07
06:50:39-04:00##c1ae45d6-549f-44b4-a627-9057fb2894e5@#The
CRON daemon is running<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">Oct
7 06:50:40 rtplin14 rudder[12307]: R:
@@Common@@result_success@@hasPolicyServer-root@@common-root@@00@@Binaries
update@@None@@2013-10-07
06:50:39-04:00##c1ae45d6-549f-44b4-a627-9057fb2894e5@#The
CFengine binaries in /var/rudder/cfengine-community/bin are
up to date<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">Oct
7 06:50:40 rtplin14 rudder[12307]: R:
@@Inventory@@result_error@@inventory-all@@inventory-all@@00@@tools@@None@@2013-10-07
06:50:39-04:00##c1ae45d6-549f-44b4-a627-9057fb2894e5@#Can't
copy fusion utilities. Fusion might not work<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">Oct
7 06:50:40 rtplin14 rudder[12307]: R:
@@Inventory@@log_info@@inventory-all@@inventory-all@@00@@inventory@@None@@2013-10-07
06:50:39-04:00##c1ae45d6-549f-44b4-a627-9057fb2894e5@#An
inventory was already sent less than 8 hours ago<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">Oct
7 06:50:40 rtplin14 rudder[12307]: R:
@@Inventory@@result_success@@inventory-all@@inventory-all@@00@@inventory@@None@@2013-10-07
06:50:39-04:00##c1ae45d6-549f-44b4-a627-9057fb2894e5@#Next
inventory scheduled between 00:00 and 06:00<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Courier New"">Oct
7 06:50:40 rtplin14 rudder[12307]: R:
@@Common@@log_info@@hasPolicyServer-root@@common-root@@00@@common@@EndRun@@2013-10-07
06:50:39-04:00##c1ae45d6-549f-44b4-a627-9057fb2894e5@#End
execution</span><span
style="font-size:10.0pt;font-family:"Courier New""><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Notably, the /var/rudder/tools does not
populate on the node.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have tried contacting the "Commercial
Support" site, but it has not responded for several days.<o:p></o:p></p>
<p class="MsoNormal">I have posted on serverfault site.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Is there anyone that can offer some help or
guidance on this great tool ?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Ray<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Engineering Manager<o:p></o:p></p>
<p class="MsoNormal">Intersil Corporation<o:p></o:p></p>
<p class="MsoNormal"><a moz-do-not-send="true"
href="mailto:rliles@intersil.com">rliles@intersil.com</a><o:p></o:p></p>
<p class="MsoNormal">321-729-4640<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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