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<p class="MsoNormal"><span style="color:#1F497D">Hi,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">The issue is still here. (Now time is the same on both server).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Is it possible to clean the refused node list ?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">BR<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext;mso-fareast-language:FR">De :</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext;mso-fareast-language:FR"> rudder-users-bounces@lists.rudder-project.org
[mailto:rudder-users-bounces@lists.rudder-project.org] <b>De la part de</b> Prestasit01<br>
<b>Envoyé :</b> vendredi 12 juillet 2013 12:36<br>
<b>À :</b> Nicolas Charles; rudder-users@lists.rudder-project.org<br>
<b>Objet :</b> Re: [rudder-users] REFUSAL of request / rules status in no answer<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:windowtext">Hi Nicolas,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:windowtext"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:windowtext">When i search
</span><span style="font-size:10.0pt;color:windowtext;mso-fareast-language:FR">405b59b6-7e54-4d22-9b1b-e6137d17497a in the quick search interface, I find the Centos node refused.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:windowtext;mso-fareast-language:FR"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:windowtext;mso-fareast-language:FR">The following folder exist on the root server => /var/rudder/share/405b59b6-7e54-4d22-9b1b-e6137d17497a/rules/cfengine-community
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:windowtext;mso-fareast-language:FR"><br>
Root server & node can be ping by their hostname (in both side)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:windowtext;mso-fareast-language:FR"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:windowtext;mso-fareast-language:FR">There is 5 min of skew between this node and the root-server. I will update the date and check if it’s work in one hour.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:windowtext;mso-fareast-language:FR"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:windowtext;mso-fareast-language:FR">Thanks for the support
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:windowtext;mso-fareast-language:FR"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:windowtext;mso-fareast-language:FR">BR<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext;mso-fareast-language:FR">De :</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext;mso-fareast-language:FR">
<a href="mailto:rudder-users-bounces@lists.rudder-project.org">rudder-users-bounces@lists.rudder-project.org</a>
<a href="mailto:[mailto:rudder-users-bounces@lists.rudder-project.org]">[mailto:rudder-users-bounces@lists.rudder-project.org]</a>
<b>De la part de</b> Nicolas Charles<br>
<b>Envoyé :</b> vendredi 12 juillet 2013 12:18<br>
<b>À :</b> <a href="mailto:rudder-users@lists.rudder-project.org">rudder-users@lists.rudder-project.org</a><br>
<b>Objet :</b> Re: [rudder-users] REFUSAL of request / rules status in no answer<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">On 12/07/2013 12:06, Prestasit01 wrote: <o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Hello,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">I got one issue with one node (CentOS release 5.5 + rudder-agent-2.6.2.release-1.EL.5)</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Flows between node and server seems to be ok (telnet tested)</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">The node is well inventoried on the root-server but all rules are in « no answer » status</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">I got this message in /var/log/messages (on the root server) :</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Jul 12 11:42:14 myrudderserver cf-serverd[19799]: REFUSAL of request from connecting host: (SYNCH 1373622422 STAT /var/rudder/share/405b59b6-7e54-4d22-9b1b-e6137d17497a/rules/cfengine-community/rudder_promises_generated)</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">For information, this node has been refused by me the first time, the agent has been reinstalled and then i have accepted the node on the root-server.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">( NB : /opt/rudder & /var/rudder were destroyed before the reinstall of the agent)</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">I hope you will have the answer </span><span style="font-family:Wingdings;color:#1F497D">J</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Regards</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">C .JARDIN</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:FR"><br>
Hi Cédric,<br>
<br>
>From the message on the agent, it seems it cannot get its promise files from the server.<br>
Could you check that on the Rudder server the folder /var/rudder/share/405b59b6-7e54-4d22-9b1b-e6137d17497a/rules/cfengine-community exists ?<br>
<br>
Could you also check that in the web interface, if you search for 405b59b6-7e54-4d22-9b1b-e6137d17497a in the web interface, does it refers to you Centos machine ?<br>
<br>
Finally, there are also two typical issues that may cause this :<br>
- Large clock skew between systems : are the time on both the client and the server (roughly) the same ?<br>
- A DNS problem (that's the most comon issue). Can you, from the server, ping the client by referencing it by its hostname<br>
<br>
Does it help ?<br>
Nicolas<o:p></o:p></span></p>
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